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SUPPORT

Support

How to play and help with common questions.

This support page covers the iPhone, iPad and Android apps. English language support is planned for app version 1.3.0. Store availability will begin after review and release; timing may differ by store.

Getting started

Tap Start on the home screen to begin three Pinned Dots practice puzzles. The number of movable dots increases from one to three. You choose when to continue. Choose Free Move or Pinned Dots from Choose a game; Circle Order, Swap Dots and Remove a Line are under More games.

Frequently asked questions

Dragging a dot is difficult.

Open Settings and choose tap controls. You can also make dots larger or enable high contrast.

Where are my completed puzzles?

Open Records, then Result and replay. Tap View moves to replay saved actions. Some older records may not have enough move data to replay.

How do I move my records to another device?

Use Records → Export All Data, then save the backup somewhere you control. On the other device, use Import All Data. There is no automatic device sync. Check the restored data before deleting the original copy.

Can I remove ads or restore a purchase?

Open Settings → Remove Ads. Apple or Google Play shows the current price before purchase. Use Restore Purchases on the same store account. Apple and Google Play purchases are separate and cannot be transferred between stores.

How do I report a problem?

Email jelkawasaki@jelnijel.com. Include your device, OS and app versions, and the steps that caused the problem. Do not send passwords or payment details.

Sharing an image or video

Open Share This Result from a completed puzzle or its record. Choose an image or short video, review it, then use the share sheet. If you copy a caption, paste it into the destination app yourself and check its audience before posting. Available destinations and save locations vary by device.

Can I turn off the store guide in media?

Use the store-guide option in the share screen. On Android, the media can show the app's Google Play information; on iPhone and iPad it can show the App Store search guide. Text inside an image is not a clickable link.

The video option is missing.

Some older records do not contain a verifiable move sequence and can only be shared as an image. A replay video shows saved puzzle moves; it is not a screen recording.

Web demo

Try three puzzles in your browser. The demo has no account, install, ad or purchase. Progress stays in the open page and is lost when you reload or leave.

Contact

For help, email jelkawasaki@jelnijel.com. Include relevant app and device versions; never include passwords or payment information.

Operator: jelkawasaki